Support

Our Clients are Extremely Satisfied with Our Support!

In fact, our latest survey showed that 92% of our clients are happy with our support.

Everyone that I talk to in customer support has been so helpful. They always put me at ease. Very happy with them!
Camille Austin, Threshold Development

I am really happy and really impressed with the speed of the OGsys customer support.

Leying Lee, Geomet Operating

You Have Our Undivided Attention

Our support team is truly amazing. When clients are talking about the wonderful support that they receive, they often call their favorite support person by name. Now that’s a great relationship…something we call the OGsys experience!

BeLinda Jacobsen Customer Service Specialist

Ashley Brown Customer Service Specialist

Bill Summers Customer Service Specialist

Heidi Cope Customer Service Specialist

Darren Doyel Customer Service Specialist

Drew Raffaele Customer Service Specialist

Erik Vinson Technical Support Specialist

Lisa Fowlds Customer Service Specialist

Lynne Holland Customer Service Specialist

Maggie Carlgren Customer Service Specialist

Nick Scroggins Technical Support Specialist

What's Included in Support?

The world-class OGsys Support Team offers two tiers of service that allows each client to customize the level of support they need to accelerate answers.

  • One-Hour Response Time (Between 8:30am – 5pm, Mon-Fri)
  • In-Person Training (OGsys Ft. Worth Headquarters)
  • Driving Tips On Boarding Guide
  • MS SQL Technical Support (relating to OGsys)
  • SOX Auditor Assistance
  • Remote OGsql Installation and Upgrade Assistance
  • Training Video Series
  • Report Writing Assistance
  • Online Software Upgrades
  • Instruction Guides and Training Manuals
  • Scheduled Online Training
  • Technical Guidance on Backup Procedures
  • Client IT Staff Assistance

But wait, there's more?

* All weekend and after hours support must be scheduled by the Account Manager a minimum of 72 hours in advance

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